Privacy Policy for Quester+
Last updated: May 5, 2025
1. Introduction
Welcome to Quester+ (“we,” “us,” or “our”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our mobile application and related services (collectively, the “Service”). By using the Service, you agree to the collection and use of information as described in this policy.
2. Information We Collect
2.1 Information You Provide Directly
- Account Registration: Name, email address, password, username.
- Profile Information: Optional profile photo, bio, preferences.
- Quests and Content: Quests you create, complete, ratings, comments.
- Payment Information: If you purchase premium features, we collect billing details processed via secure third-party payment processors; we do not store full payment details on our servers.
- Support Correspondence: Information provided when you contact customer support.
2.2 Information Collected Automatically
- Usage Data: App usage metrics, features accessed, session durations.
- Device Information: Device model, operating system, unique device identifiers (e.g., IDFA, Android Advertising ID), mobile network information.
- Location Data: With your consent, approximate geolocation to suggest nearby quests and group events.
- Crash Reports & Logs: Error reports and logs to diagnose and fix issues.
2.3 Information from Third Parties
- Social Media Logins: If you sign in via Facebook, Google, Apple, we receive your name, email, and profile picture.
- Analytics & Advertising: Data from Google Analytics, Firebase, or similar services.
3. How We Use Your Information
- Service Delivery: To register and authenticate your account, provide core features, and maintain your profile.
- Personalization: To tailor quest recommendations, notifications, and in-app content.
- Communication: To send transactional emails, updates, newsletters (if subscribed), and respond to support requests.
- Payments & Billing: To process in-app purchases and refunds.
- Analytics & Improvement: To analyze usage patterns, monitor performance, and improve the Service.
- Security & Fraud Prevention: To detect and prevent fraud, abuse, and unauthorized access.
6. Third-Party Services
Our Service may contain links to third-party websites or services (e.g., social media, payment gateways). We are not responsible for their privacy practices. Please review their policies separately.
7. Data Security
We employ industry-standard security measures (encryption in transit and at rest, secure servers, access controls) to protect your personal data. However, no method is 100% secure; we cannot guarantee absolute security.
8. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
9. Your Rights & Choices
- Access & Correction: You can view and update your profile and settings in-app.
- Account Deletion: You may delete your account through the Account Deletion page; this will remove your personal data within 30 days, except for data we are required to keep by law.
- Opt-out: You may opt out of non-essential communications and targeted advertising by adjusting your device settings or contacting us.
10. Children’s Privacy
Our Service is not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have done so, please contact us and we will delete such data.
11. Changes to This Privacy Policy
We may update this policy to reflect changes in our practices or legal requirements. We will post the updated date at the top and notify you via email or in-app notice if the changes are significant.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please reach out:
- Email: questerplus@quest23.com
- Support: questerplus.com/support